Top 10 Ways To Ruin Your Dispensary (Do The Opposite)


Running a successful dispensary in the highly competitive cannabis industry can be challenging. However, it is equally important to understand what not to do in order to thrive. In this article, we will explore the top ten ways to ruin your dispensary and how to do the exact opposite to ensure success. By examining these pitfalls, we can develop a clear vision of what actions to take to establish a prosperous and thriving dispensary.

1. Ignoring Customer Service

Customer service is the lifeblood of any business, and neglecting it can lead to the destruction of your dispensary. Failing to listen to customer requests, ignoring phone calls, emails, and reviews, and not providing a warm and friendly atmosphere will deter customers. In order to do the opposite and create a successful dispensary, prioritize exceptional customer service. Respond promptly to customer inquiries, engage in active listening, and ensure knowledgeable budtenders who can provide accurate information and guidance.

2. Neglecting Store Aesthetics and Cleanliness

The overall appearance and cleanliness of your dispensary play a significant role in attracting and retaining customers. Ignoring store aesthetics by allowing snow, mud, and clutter, creating a disorganized and confusing shopping experience, will undoubtedly drive customers away. To avoid this, maintain a clean and organized store, implement proper signage, and regularly restock and arrange inventory. Customers should feel comfortable and have a clear understanding of the products available.

3. Mispricing Products

Setting unreasonable prices that do not align with your target market can have detrimental effects on your dispensary. In affluent areas, pricing products too low may give the impression of low quality, while in less affluent areas, pricing products too high may alienate potential customers. To combat this, conduct comprehensive market research to determine appropriate pricing strategies. Understanding your customers’ purchasing power and adjusting prices accordingly will maximize satisfaction and sales.

4. Lack of Product Availability and Variety

Consistently having out-of-stock products or limited variety can be discouraging for customers. Failing to manage inventory effectively and provide a diverse range of products will ultimately drive customers to competitors. To ensure the success of your dispensary, have a well-organized inventory management system in place. Regularly evaluate product ratios and restock popular items promptly. Additionally, anticipate customer demands and stock new and innovative products to keep customers interested and coming back.

5. Ignoring Your Online Presence

In today’s digital age, neglecting your online presence can be a recipe for disaster. Failing to have a strong online profile, including Google Maps listings, SEO optimization, and a comprehensive website, can hinder your visibility and accessibility to potential customers. To counter this, invest in developing a robust online presence. Create a user-friendly website, utilize effective SEO strategies, engage in social media marketing, and enable online shopping capabilities. By embracing the online realm, you can enhance your dispensary’s success and attract a wider customer base.

6. Disregarding Marketing Efforts

Marketing is crucial in establishing brand awareness and attracting new customers. Neglecting marketing efforts, both online and offline, can significantly hinder your dispensary’s growth. Failure to utilize effective marketing strategies, such as local advertising campaigns, SEO optimization, and social media engagement, will stunt your dispensary’s potential. To ensure success, prioritize marketing efforts. Implement well-crafted advertising campaigns, focus on SEO to improve search engine rankings, and engage with customers through various digital platforms.

7. Poor Treatment of Employees

Your employees play a vital role in the success of your dispensary. Neglecting to create a positive work environment, provide adequate compensation, and foster growth opportunities will result in poor employee performance and high turnover. To maintain a motivated and loyal team, prioritize the well-being and satisfaction of your employees. Offer fair compensation, provide opportunities for advancement, and create a supportive and welcoming work culture. Happy employees will enhance customer experiences and contribute to the overall success of your dispensary.

8. Neglecting Loyalty Programs and Incentives

Loyalty programs and incentives not only attract customers but also encourage repeat business. Ignoring the implementation of such programs will limit customer retention and prevent your dispensary from thriving. To counter this, develop comprehensive and appealing loyalty programs. Offer incentives such as discounts, freebies, and special promotions to reward customer loyalty. By fostering a sense of appreciation and value, customers will feel compelled to continue choosing your dispensary over competitors.

9. Disregarding Customer Feedback

Customers’ feedback provides valuable insights that can help improve your dispensary. Ignoring customer suggestions or dismissing their concerns will hinder your ability to grow and satisfy customer needs. Embrace customer feedback and actively seek it out. Regularly review Google reviews, engage with customers, and implement their suggestions when appropriate. By demonstrating a willingness to listen and improve, you will foster a loyal customer base and drive the success of your dispensary.

10. Lack of Product Knowledge and Experience

Having a poorly informed staff lacking knowledge about the products they sell can be detrimental to your dispensary’s reputation. Providing incorrect and misleading information to customers about product attributes and effects can lead to dissatisfaction and lost sales. To avoid this, prioritize continuous product education and training for your staff. Equip them with the necessary knowledge and experience to guide customers towards suitable products. By offering accurate information and personalized recommendations, you will establish trust with your customers and ensure their satisfaction.


1. What are the consequences of ignoring customer service?
Neglecting customer service leads to unhappy customers, negative reviews, and a decrease in sales and reputation. It ultimately hinders the growth and success of your dispensary.

2. Why is store aesthetics and cleanliness important for a dispensary?
Store aesthetics and cleanliness affect customer perceptions and overall shopping experiences. Neglecting these aspects can create a negative impression and deter customers from returning or recommending your dispensary.

3. What is the impact of mispricing products on a dispensary?
Mispricing products can either create a perception of low quality or alienate potential customers who cannot afford the prices. Proper market research and pricing strategies are essential to maximize customer satisfaction and sales.

4. How does a lack of product availability and variety affect a dispensary?
Customers seek a diverse range of products and reliable availability. Failing to meet these expectations can lead to the loss of customers and decreased sales. Effective inventory management and proactive product selection are essential for success.

5. Why is an online presence crucial for a dispensary?
In the digital age, an online presence allows for maximum visibility and accessibility. Neglecting this aspect results in missed opportunities to reach potential customers and compete effectively in the market.

6. How does poor treatment of employees impact a dispensary?
Poor treatment of employees leads to demotivation, high turnover, and ultimately reflects poorly on your dispensary. Creating a positive work environment and valuing employee well-being enhances customer experiences and overall business success.


Avoiding these top ten pitfalls will help ensure the success and growth of your dispensary. By focusing on exceptional customer service, maintaining a clean and appealing store, pricing products competitively, providing a variety of quality products, embracing online visibility, prioritizing effective marketing efforts, nurturing a positive work environment, implementing loyalty programs, valuing customer feedback, and prioritizing product knowledge, you can set your dispensary up for long-term success. By recognizing and integrating these best practices, you will create a thriving dispensary that satisfies customers and establishes a strong reputation in the cannabis industry.

Article By

Brandon Quan

About The Author: A digital marketer with over 7 years of experience, Brandon Quan is wildly known as the top marketing expert within the Cannabis Industry.

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