Dispensary Owner “My Biggest Challenge Is The Saturation Of Market”


The cannabis industry is booming, but with growth comes unique challenges. In this episode of “The Dispensary Owner,” host Brandon Quan sits down with Bailey Stuart, a seasoned dispensary owner, to discuss navigating the saturated market, balancing customer service, and ensuring product quality. With her wealth of experience, Bailey provides actionable insights that every aspiring cannabis entrepreneur needs.

The Importance of Staff Well-Being in Customer Service

Creating a Positive Work Environment

Bailey Stuart, a pioneer in the cannabis industry, emphasizes that her staff’s well-being is crucial to running a successful dispensary. She firmly believes that a happy staff translates to happy customers. Bailey ensures her team is well-cared for by providing meal options, vacation time, and paid time off. These small yet significant measures help create a positive work environment which boosts morale and productivity.

“People spend a large part of their day at work. If they’re unhappy, it’ll show. So, it’s essential to take care of them in every possible way.” – Bailey Stuart

Handling Difficult Customers with Kindness

One of the inevitable challenges of running a customer-focused business is handling difficult customers. Bailey advises her staff to treat rude customers with kindness. While this may sound counterintuitive, it’s a strategy rooted in patience and understanding. By turning a negative experience into a positive one, you stand a chance of converting disgruntled customers into lifelong patrons.

Managing Conflict and Stress

Effective conflict management is a vital skill in any customer-facing role. Bailey emphasizes the importance of hiring people with strong interpersonal skills and the ability to handle stress calmly. Her hiring process focuses on assessing these traits, ensuring that her team can navigate adverse situations smoothly and maintain a high standard of customer service.

Building a Loyal Customer Base through Quality and Consistency

The Role of Product Quality

Retaining customers in a saturated market requires more than just excellent customer service; the quality of the product is paramount. Bailey builds strong relationships with her vendors, ensuring the cannabis products she offers are top-notch. Regular check-ins with manufacturers and the necessity of vendor samples before making purchasing decisions serve as a quality control measure for her dispensary.

Consistency in Service Delivery

Providing consistent service is another pillar upon which Bailey’s businesses stand. Customers should expect the same high level of service, whether they’re visiting for the first time or the fifty-first. This consistency not only keeps existing customers returning but also gives them the confidence to recommend the dispensary to friends and family.

The Power of Word-of-Mouth Marketing

In the cannabis industry, word-of-mouth marketing is incredibly potent. Bailey ensures her dispensary maintains a strong, positive reputation within the community. Personal representation and active community involvement help build and sustain a loyal customer base. These grassroots marketing efforts often surpass traditional advertising in effectiveness.

Navigating Regulatory Landscapes and Overcoming Challenges

Understanding Regulations

Navigating the complex regulatory landscape of the cannabis industry can be daunting. Bailey Stuart didn’t shy away from this challenge; instead, she dove into the details, becoming an active participant in industry governance. By submitting letters and public comments, she ensures that legislators and regulators make well-informed decisions.

Resilience in the Face of Carrier Limitations

Marketing restrictions, particularly in text messaging, pose significant challenges. Carrier limitations often make it difficult to reach potential customers. However, Bailey’s commitment to resilience and problem-solving enables her to find alternative marketing strategies. For instance, she leverages social media and community events to maintain visibility and engagement.

Proactive vs. Reactive Advocacy

Bailey’s journey into the advocacy side of the cannabis industry demonstrates her proactive approach. By serving on the Alaska Marijuana Industry Association board and engaging in legislative processes, she ensures the industry’s sustainability and growth. Her proactive measures help shape favorable regulations rather than reacting to unfavorable ones.

Challenges of a Saturated Market

Understanding Market Saturation

Alaska’s cannabis market, especially in Wasilla, is incredibly saturated. With 19 stores in a city of just 10,000 people, attracting enough customers is no small feat. Bailey points out that this level of competition forces dispensary owners to constantly innovate and improve their services.

Impact of the COVID Pandemic

The pandemic further complicates the situation, causing a decline in sales and affecting the local economy. Despite these challenges, Bailey adapts her business strategies to sustain operations. From introducing new products to ramping up online orders, she responds dynamically to the changing market conditions.

Strategies for Staying Competitive

Staying competitive in a saturated market requires both strategic planning and flexibility. Bailey advises new entrants to thoroughly research the market and be strategic about fund allocation. Understanding the strengths and weaknesses of potential partners is crucial to avoid pitfalls and maximize opportunities.

Bailey Stuart’s Journey and Advocacy Efforts

Transition to a Board Member

Bailey’s transition from store owner to a board member highlights her deep commitment to the cannabis industry. By actively participating in governance, she shapes policies and regulations, ensuring they benefit both consumers and businesses. Her journey is a testament to the importance of industry involvement and proactive measures.

Influencing Legislative Changes

Bailey’s advocacy efforts have led to significant regulatory changes in Alaska’s marijuana market. Her ability to propose solutions and bring them to legislators showcases her problem-solving skills and dedication. Her involvement ensures that the industry evolves sustainably and meets the needs of all stakeholders.

The Future of Cannabis

Looking ahead, Bailey plans to work closely with growers and manufacturers, emphasizing the importance of education and advocacy. She believes in the power of collaboration and continued efforts to shape a positive future for the cannabis industry.


1. What are the primary challenges in the cannabis industry?

The primary challenges include dealing with multiple regulations, market saturation, and navigating the balance between maintaining quality and staying profitable amidst stiff competition.

2. How important is staff well-being in managing a dispensary?

Staff well-being is crucial as it directly impacts customer service. A happy, well-cared-for staff is more likely to provide excellent service, leading to higher customer satisfaction and retention.

3. What strategies help in handling difficult customers?

Handling difficult customers with kindness and turning negative experiences into opportunities to gain lifelong patrons are effective strategies. This approach requires patience, empathy, and strong conflict resolution skills.

4. Why is word-of-mouth marketing important in the cannabis industry?

Word-of-mouth marketing is significant as it builds trust and credibility. Positive recommendations from satisfied customers can be more effective than traditional advertising in attracting new clients.

5. How can new entrants stay competitive in a saturated market?

New entrants should conduct thorough market research, be strategic about fund allocation, and carefully vet potential partners. They should also focus on innovative services and maintain high product quality to stand out.

6. What roles do advocacy and industry involvement play in the cannabis industry?

Advocacy and industry involvement are vital for shaping favorable regulations and ensuring sustainable growth. By participating in governance and legislative processes, industry players can influence policies that benefit the market and its stakeholders.


Navigating the saturated cannabis market is no easy task, but Bailey Stuart’s journey offers a wealth of insights. From ensuring staff well-being to maintaining product quality and engaging in proactive advocacy, her strategies resonate with aspiring and established entrepreneurs alike. As the industry continues to evolve, her commitment to excellence and resilience serves as an inspiring blueprint for success.

In a market teeming with challenges, Bailey’s approach underscores the importance of adaptability, strategic planning, and active involvement in shaping the future of the cannabis industry.


Where to find Bailey Stuart and The Green Jar?




Article By

Brandon Quan

About The Author: A digital marketer with over 7 years of experience, Brandon Quan is wildly known as the top marketing expert within the Cannabis Industry.

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